Store PoliciesIf you have questions about our products, suggestions on how to improve our site, or an inquiry regarding your order, you may contact us by email 24 hours a day, 7 days a week. We are also available by phone between the hours of 9am and 5pm Pacific, Monday through Friday.
ReturnsIf you wish to return an item, you must contact us by phone or email within 14 days of the shipping date. Items must be returned to the address we will provide at that time. If you are returning the item because it was damaged during shipping, please see the "Broken or Damaged Merchandise" return policy below. If you are returning an item for any other reason, the cost of return shipping is your responsibility. Original shipping charges are non-refundable.
In order to qualify for a refund, all returned products must be in saleable condition in their original packaging. It is your responsibility to use adequate packing material in order to ensure that the item will arrive at our warehouse undamaged.
A 10% restocking fee will apply to all returned orders. If your order qualified for free or discounted shipping, the full non-discounted shipping expenses for the order will be deducted from your refund.
Broken or Damaged Merchandise
All products are inspected for damage prior to shipment. If you receive a damaged product, it is your responsibility to file a claim with UPS.
The UPS claims department can be reached at 800-742-5877. Damage claims must be made to UPS within 10 days of the invoice date. You must save all the original packaging materials, even if there is no apparent damage to the shipping carton. Do not return damaged items to APT Collectibles; if you do so you may lose your right to file a claim.
Lost MerchandisePlease keep your UPS tracking number and use it to track the status of your shipment. If your order is listed as delivered but you did not receive it, it is possible that UPS delivered it to the wrong address. If this happens, you must contact UPS to resolve the problem; it is their responsibility to ensure safe delivery.
Credit Card PaymentsFor your convenience, APT Collectibles accepts PayPal, which accepts all major credit cards
Check PaymentsThe APT Collectibles also accepts personal checks and money orders via surface mail. When paying by check or money order, please complete checkout through the website and select "check/money order" as your payment method. Placing your order through the website will ensure that the items in your order will be reserved until payment is received.
Please note: checks must be received within 14 days after the order is placed. If paying by check, please allow an additional two weeks for order processing. All checks must clear before shipping. A service charge of $25 will apply to any returned checks.
At this time APT Collectibles only accepts International Orders by Mail. Please use the provided order form when placing an international order. Each order must include a check or money order in US dollars for the complete amount (plus shipping) of the order. Please note that International Orders are subject to a Shipping and Handling Fee in the amount of 30% of the total value of the order.
Pricing and AvailabilityAll prices are in US dollars and are applicable to North American Sales (US & Canada) only. All orders are received on a first-come, first-served basis. Prices are subject to change without notice.
ShippingShipping within the Continental United States is via UPS Ground and USPS certified mail. The cost of shipping is calculated based on the weight of your order which usually provides better value than paying a standard “flat rate” per item often offered by online retailers.
Sales TaxCalifornia residents please add 7.75% sales tax.
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